Competent managers are the lifeblood of high-performance organizations. That said, with the incursions of AI into how things are done, post-pandemic delayering and rightsizing, and today’s seismic shift in the employer/employee relationship, what is the future of middle management? Reflecting these new circumstances and demands, managers are suffering from higher rates of stress, burnout and isolation – mainly because they have neither the necessary skills nor the support needed to adjust and cope with these higher expectations. After conducting more than three million studies on team excellence, Gallup says that only one in 10 qualifies to be a high-performance manager. And since over 70% of the variance in all aspects of employee productivity and engagement is determined solely by the manager, that is a big problem for organizations pursuing sustainable competitive advantage.
This certificate program is designed primarily for managers ready to lead in the middle and take their game to the next level in today’s volatile, unpredictable and increasingly complicated business environment. It’s also relevant to business owners or leaders concerned about decaying performance practices and the erosion of core leadership capabilities – those who fully understand that every enterprise lives or dies on the quality of its managers. High-performing organizations are both smart and healthy, and driven an accountable, engaged workforce. Above all, they have managers who know how to identify, nurture and keep high-potentials, address under-performance issues decisively, foster innovation and build an adaptive high-performance culture.
The courses:
This program is purposefully built to accommodate those who seek flexibility in their choice of topics. You can cherry pick sessions that are of particular interest or complete all seven to obtain a CPA Certificate of Accomplishment. Each session is supplemented by pre-course work of relevant readings, diagnostics and compulsory tasks (credit is given and recognized for pre-course work). The foundation course is multi-segment but need not be taken first; the others are single webinars. All courses are open to the general public and, if you are not a member of CPABC, please drop us a note and we’ll tell you how you can register. The courses:
❏ Building High Performance Teams
❏ Hire the Best, Keep them and Fire the Worst
❏ Correcting Employee Problem Behaviour
❏ Managing a Multicultural Workforce
❏ Managing a Multi-generational Workforce
❏ Why Successful Companies Fail
❏ Understanding the Human Condition