Conflict is a daily reality for all of us. In our personal, social and business dealings, we invariably encounter disagreements, disputes and visceral conflicts. While most people seek to avoid or shy away from conflict, properly handled, it can be a wonderful opportunity for creativity, change, growth and mutual profit improvement. When mismanaged, conflict becomes disruptive, debilitating and destructive, a force that can take a devastating toll on personal productivity and relationships.
How do you handle conflict situations? Do you consciously avoid it or unwillingly accommodate the other person? Do you suppress your true feelings and become overly accepting of the obnoxious behaviour of others? Do you react with anger, remorse or punitive measures? Do you become aggressive, uncooperative, confrontational and judgmental? Or do you take a proactive approach and demonstrate a willingness to collaborate, generate ideas and find solutions aimed at mutual profit improvement? We all possess a predominant conflict management style and the outcome of any conflict is entirely a matter of choice and the application of appropriate skill sets.
Knowing how to prevent potentially destructive conflict from occurring is likewise critical to your emotional health, personal credibility and business success. Knowing how to build your trustworthiness, establish immediate rapport, align with different personality styles, be disagreeable with seeming to be and deal with objections or unreasonable requests are learnable skills that will pay enormous dividends in your personal and professional encounters.
This fast-paced one-day course is aimed at strengthening your ability to achieve your personal or business objectives through the use of effective conflict management, influence, alignment and behaviour modification skills. It is aimed at developing conflict consciousness, aptitude and presence for anyone who must regularly deal with troublesome issues or situations (from trivial disagreements with colleagues or loved ones to visceral disputes, anger and hostility) or who must wrestle with “difficult people” on a regular basis.
In this highly practical and interactive course, you will discover how to:
- Recognize the positive potential in most conflict situations
- Turn conflict into opportunities for constructive problem solving and behaviour modification
- Deal effectively with confrontation, disagreement, problem behaviour, intimidation, misunderstanding, rage, criticism, emotional blackmail and gamesmanship
- Get off the defensive and prevent time-consuming disagreements
- Discover your “hot buttons” and develop greater self-control under pressure
- Better understand and deal with miserable, insensitive and obnoxious people
- Increase your personal effectiveness, credibility and capacity to influence others.
Depending on the course sponsor, you may also receive a free copy of the instructor’s best-selling book, The Game of Life: Turning Conflict into Cooperation.
- Developing conflict consciousness: Differentiating the skill sets; making good strategic choices; primary causes and barriers to resolution; conflict signals; negative and positive functions; assessing your personal conflict management style
- Making the psychology of conflict work for you: The laws of conflict; perceptual barriers; interaction cycles; mechanisms of self-control; problem-solving mode; conflict resolution process; valuing and identifying consequences that matter; managing conflict escalation; essential principles, ingredients and guidelines for influencing others
- Handling confrontation: Dealing with disagreement; changing problem behaviours; responding to the failure to follow-through; rage skills; influencing unintentional behaviours; giving and receiving constructive criticism; handling emotional blackmailers; verbal coping skills and appropriate communication tactics
- Influencing difficult people: Understanding the pathology; the rules of the game, developing emotional distance and effectiveness; strategies and specific tactics for dealing with bullies, know-it-alls, indecisives, pessimists, silent-unresponsives, and other annoying people
- Prevention strategies: Achieving alignment; building interpersonal trust; handling objections; how to be disagreeable; dealing with annoyances; managing your hot (and cool) buttons; presenting issues for impact; how to sell persuasively; generic principles for lasting success.