Conflict is a daily reality for all of us. For many reasons, people are more divisive, cranky and unhappy these days. In our personal and business dealings, we invariably encounter problem behaviours and visceral disagreements. When mismanaged, this disruptive, debilitating and destructive force too often leads to escalating anxiety and takes a devastating toll on important relationships – both personal and professional. While most shy away from conflict, properly handled, it’s a wonderful opportunity for progress, growth and mutual profit improvement.
Knowing how to prevent unproductive and unnecessary conflict is critical to our emotional health, credibility and prosperity. Knowing how to establish rapport, easily align with different personalities, disagree without being disagreeable and handle unreasonable requests or opverly aggressive people are learnable skills. If you’re uncomfortable with or even fear conflict, are overly accepting of obnoxious behaviour or suppress your true feelings just to accommodate others, then this webinar series was designed with you in mind. It will show you how to get off the defensive and transform intimidation, criticism, emotional blackmail and gamesmanship into opportunities for cooperation.
The outcome of any conflict is entirely a matter of choice and the application of appropriate skill sets. These include knowing how to become relatable, establish your trustworthiness, align with different personality styles, confront problem or pathological behaviours, develop a repertoire of verbal coping skills and magical responses, handle unreasonable requests or prickly conversations, say No to the boss, and prevent or de-escalate destructive conflicts.
This fast-paced, interactive learning experience is aimed at strengthening your ability to achieve your personal or business objectives through the use of effective conflict management, influence, alignment and behaviour modification skills. It’s aimed at developing conflict consciousness, aptitude and presence for anyone who must regularly deal with annoying and troublesome encounters, whether these are trivial disagreements with colleagues and loved ones or deeply visceral disputes that cause uncontrolled anger, despair and revenge.
In this highly practical course, you will discover how to:
❏ Recognize the positive potential in almost any conflict situation;
❏ Discover your predominant conflict management and social relating style;
❏ Turn conflict into opportunities for cooperation and constructive problem solving;
❏ Deal effectively with confrontation, intimidation, criticism and emotional blackmail;
❏ Get off the defensive and prevent unproductive, time-consuming, nasty disagreements;
❏ Manage your hot and cool buttons by developing greater self-control under pressure;
❏ Learn the tactics for dealing with pathologically miserable, insensitive and annoying people;
❏ Increase your personal effectiveness, credibility and capacity to influence others.
** Includes a Pre-course Workbook and instructional manual of Supplemental Notes.
❏ Developing conflict consciousness: Differentiating the skill sets; the critical premise; making good strategic choices; primary causes and barriers to resolution; the dimensions of conflict; negative and positive functions; assessing conflict management styles
❏ Making the psychology of conflict work for you: The laws of conflict; perceptual barriers; interaction cycles; mechanisms of self-control; problem-solving mode; the conflict resolution process; valuing and identifying consequences that matter; managing conflict escalation; essential principles, ingredients and guidelines for influencing others
❏ How to confront and win: Dealing with disagreement; the fatal flaws: language that defeats you; changing problem behaviours; responding to a failure to follow-through; influencing unintentional behaviours; giving and receiving criticism; verbal coping skills and communication tactics
❏ Influencing difficult people: Understanding the pathology; the rules of the game, developing emotional distance and effectiveness; strategies and tactics for dealing with bullies, know-it-alls, indecisives, pessimists, silent-unresponsives, and other annoying people
❏ Prevention: Avoiding and de-escalating unproductive conflict; the pinch vs. crunch theory; handling emotional blackmailers and prickly conversations; building interpersonal trust; rapport by design; personality and relating styles; the physiology of self-control; handling objections; how to disagree without being disagreeable; magical responses; managing your hot and cool triggers; the keys to prevention; 18 generic principles for lasting success.