Conflict: Changing Viewpoints and Influencing Behaviours

Conflict: Changing Viewpoints and Influencing Behaviours

Conflict is a daily reality for all of us.  In our personal, social and business dealings, we invariably encounter disagreements, disputes and visceral conflicts. While most people seek to avoid or shy away from conflict, properly handled, it can be a wonderful opportunity for creativity, change, growth and mutual profit improvement. When mismanaged, conflict becomes a disruptive, debilitating and destructive force that can take a devastating toll on personal productivity and relationships.

How do you handle conflict situations?  Do you consciously avoid it or unwillingly accommodate others? Do you suppress your true feelings and become overly accepting of obnoxious behaviours? Do you react with anger, remorse or punitive measures? Do you become aggressive, uncooperative, confrontational and judgmental? Or do you take a proactive approach and demonstrate a willingness to collaborate, generate ideas and find solutions aimed at mutual profit improvement? We all possess a predominant conflict management style and the outcome of any conflict is entirely a matter of choice and the application of appropriate skill sets.

Knowing how to prevent potentially destructive conflict from occurring is likewise critical to your emotional health, personal credibility and business success. Knowing how to build your trustworthiness, establish immediate rapport, align with different personality styles, be disagreeable without seeming to be, and easily handle unreasonable requests are learnable skills.

This fast-paced course is aimed at strengthening your ability to achieve your personal or business objectives through the use of effective conflict management, influence, alignment and behaviour modification skills. It is aimed at developing conflict consciousness, aptitude and presence for anyone who must regularly deal with troublesome encounters (from trivial disagreements with colleagues or loved ones to visceral disputes that cause uncontrolled anger and hostility) or who must wrestle with “difficult people,” either personally or professionally, on a regular basis.

In this highly practical and interactive course, you will discover how to:
❏  Recognize the positive potential in almost any conflict situations
❏  Turn conflict into opportunities for constructive problem solving and behaviour modification
❏  Deal effectively with confrontation, disagreement, intimidation, misunderstanding, criticism, emotional blackmail and gamesmanship
❏  Get off the defensive and prevent unproductive and time-consuming disagreements
❏  Manage your hot and cool buttons and develop greater self-control under pressure
❏  Better understand and deal with miserable, insensitive and obnoxious people
❏  Discover your predominant conflict management and social relating styles
❏  Increase your personal effectiveness, credibility and capacity to influence others.

Topics include: 
❏  Developing conflict consciousness:  Differentiating the skill sets; the critical premise; making good strategic choices; primary causes and barriers to resolution; the dimensions of conflict; negative and positive functions; assessing conflict management styles;
❏  Making the psychology of conflict work for you:  The laws of conflict; perceptual barriers; interaction cycles; mechanisms of self-control; problem-solving mode; the conflict resolution process; valuing and identifying consequences that matter; managing conflict escalation; essential principles, ingredients and guidelines for influencing others
❏  How to confront and win: Dealing with disagreement; the fatal flaws: language that defeats you; changing problem behaviours; responding to a failure to follow-through; influencing unintentional behaviours; giving and receiving criticism; verbal coping skills and communication tactics
❏  Influencing difficult people:  Understanding the pathology; the rules of the game, developing emotional distance and effectiveness; strategies and tactics for dealing with bullies, know-it-alls, indecisives, pessimists, silent-unresponsives, and other annoying people
❏  Prevention:  Avoiding and de-escalating unproductive conflict; the pinch vs. crunch theory; handling emotional blackmailers and prickly conversations; building interpersonal trust; rapport by design; personality and relating styles; the physiology of self-control; handling objections; how to disagree without being disagreeable; magical responses; managing your hot and cool triggers; the keys to prevention; 18 generic principles for lasting success.

**     Includes a Pre-course Workbook and instructional manual of Supplemental Notes.