Improving Feedback*

Most people are lousy at giving helpful feedback. But, without frequent and candid appraisals of our behaviour, we’re incapable of addressing deficiencies, recognizing strengths overdone or [...]


What is Learning?

Learning is a lifelong, life-altering skill. What builds and shapes our intellect is entirely within our control. Understanding and enthusiastically accepting this simple principle enables us to [...]


Gullibility in a Post-Truth Era

The Annals of Gullibility, written by Stephen Greenspan about a decade ago, is a summary of research into how to avoid being duped. Two days after he published it, Mr. Green discovered that [...]


Making Good Decisions

In a recent McKinsey Quarterly survey of over 2,200 executives, less than a third said the quality of their decisions was “generally good,” almost two-thirds thought bad decisions were “as [...]


To Read or Not to Read?

Harry S. Truman said “Not all readers are leaders but all leaders are readers.“ Trump, of course, may be a notable exception. He’s already publicly stated he does not read, preferring instead to [...]


When is Right Wrong?

John Kenneth Galbraith, a Canadian-born economist, said “Faced with the choice between changing one’s mind and proving that there is no need to do so, almost everyone gets busy on the proof.” [...]


Uncomplicating Life

2500 years ago, Confucius said “life is really simple but we insist on making it complicated.” Faced with too much information, too many choices and competing theories about how life works (or is [...]


Integrative Thinking

Most of the time we fail to pay attention to the life-altering implications of how we think. In contemplating our futures, we try to decide where best to invest our most precious asset – our [...]


The Futility of Multitasking

People often ask me how I get so much done.  My answer is that I don’t multitask. Multitasking is a fiction. We think we’re getting more done by trying to do several things at once but, in [...]


Big or Strong?

Steven Bornstein, a media executive, said 98% of his job consisted of managing egos and the other 2% was for thinking. That’s not my definition of how to lead others but it is worthy of [...]